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FAQ

Is your question not listed? Please contact our customer service. We are happy to help you!

Why can’t I order on your website?
We do not supply from our own stock, but promote items as an Amazon Affiliate Partner. They will also send the items to you.

If there is a problem with the purchased product, who should I contact?
Then you must contact the seller where you purchased the item.

I clicked ‘Buy at Amazon’ clicked, but wasn’t redirected to the correct article.
It is possible that the provider has removed the product from their website and this has not yet been processed on our website.

A different price is shown for the partner. Which one is correct now?
The price of the product shown at the partner is always the correct price. They are the selling party. No rights can be derived from the prices shown by us.We strive to always show the correct price information, but this is not always possible because we are dependent on our partners and their and our information systems.

A product is shown on your website, but the partner does not have it in stock. How is this possible?
It may happen that a product is shown on our site that ultimately turns out to be out of stock at our partner. The partner’s stock is leading here. We strive to always show the correct stock information, but this is not always possible because we are dependent on our partners and their and our information systems.